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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about reservations, check-in, room policies, amenities, and your stay at Cebuview Tourist Inn.

📅 Reservations & Booking

1. How do I make a reservation?

You may book through any of the following:

2. What payment methods do you accept?

We accept:     

  • Cash
  • Credit Cards
  • E-wallets
  • Bank Transfer
  • Money Remittance (Palawan Pawnshop, M. Lhuillier, etc.)

Full payment is required to guarantee your reservation.

For credit card payments, the cardholder must be one of the registered guests.

3. Is the room rate per person or per night?

Our room rates are per room, per night.

Additional person charges apply if occupancy exceeds:

  • 2 adults for Standard/Deluxe Double or Twin Rooms
  • 4 adults for Deluxe Family Rooms

🏨 Check-in & Check-out

1. What time is check-in and check-out?

Check-in time is 2:00 p.m. (14:00), and check-out time is 12:00 noon the following day.

2. Can I request an early check-in or late check-out?

Yes, subject to room availability.

  • Early check-in from 10:00 AM onwards may be accommodated if the room is available.
  • Arrivals before 10:00 AM may incur an additional charge.

Late check-out:

  • Request by 10:00 AM
  • Hourly charges apply after 1:00 PM
  • A full night's rate applies after 6:00 PM

3. Is there an extra charge for late check-in?

No. However, if you expect to arrive after 2:00 PM, kindly notify us.

Reservations are normally held until 4:00 PM unless advised otherwise.

4. What documents do I need upon check-in?

Please present:

  • A valid government-issued ID
  • Foreign guests must present an unexpired passport.

5. Do you require a security deposit?

Yes. A refundable ₱1,000 security deposit is collected upon check-in to cover incidental charges.

Unused deposits are refunded during check-out.

❌ Cancellation & Modification

1. Can I cancel my reservation?

Reservations made through our website, OTA partners and Facebook page are non-refundable except in special circumstances.

Reservation modifications may be requested by emailing:

reservations@cebuviewtouristinn.com

2.  What happens if I don't show up?

No-show reservations are non-refundable.

3. What if I shorten my stay?

The cancellation charge is equivalent to one night's accommodation.

4. My flight was cancelled due to force majeure, or I am unable to stay at the hotel because of a medical emergency. Can I receive a refund?

Yes. Refund requests may be considered provided you submit:

  • an official flight cancellation notice issued by the airline; and/or
  • a certified true copy of medical certificate or proof of hospital confinement, as applicable.

All refund requests are subject to management review and approval.

5. Do you offer short-stay accommodations (3 hours or 12 hours)?

No. We do not offer short-stay packages.

🛏 Rooms & Amenities

1. Do children stay free?

Children below 10 years old stay free when using existing beds.

2. Do all rooms have windows?

No. Because our building is situated between adjacent properties, only selected rooms have windows. Most Deluxe Family Rooms have windows.

3. Are all room photos exactly the same?

No. Room layouts and furnishings vary. Since we regularly renovate rooms, some may differ from the photos shown online.

4. Is there a safety deposit box in the property?

Yes. Complimentary safety deposit boxes are available at the Front Office.

5. Does the room rate include taxes?

Yes. All published room rates are inclusive of taxes.

6. Is breakfast included in the room rate?

No. Breakfast is not included in the room rate. However, you may order meals from our coffee shop during your stay.

7. Is Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the property.

🚭 Hotel Policy on Pets/Animals and Smoking

1. Do you allow pets/animals?

No. Pets are not permitted inside the property.

2. What is your smoking policy?

Smoking is strictly prohibited in all indoor areas. Violations are subject to penalties, and repeat offenders may be refused accommodation.

 🚗 Transportation & Location

1. Is parking available?

Unfortunately, no. Parking is not available due to our downtown location.

2. Is public transportation accessible?

Yes. Taxis and public utility vehicles regularly pass our location.

3. How far is the airport from Cebuview Tourist Inn?

Travel time is approximately:

  • 40–45 minutes during normal traffic
  • Around 1 hour during heavy traffic

4.  Do you arrange airport transfers or tours?

Yes. Airport transfers or tours are available for an additional fee.

 📍 Nearby Attractions

1. What tourist attractions are nearby?

Nearby attractions include:

  • Basilica Minore del Santo Niño
  • Magellan's Cross
  • Fort San Pedro
  • Cebu Metropolitan Cathedral
  • Yap-San Diego Ancestral House
  • Colon Street

2. Are there malls and restaurants nearby?

Yes. Nearby shopping centers include:

  • Metro Gaisano
  • Super Metro
  • Elizabeth Mall
  • Colonnade Mall
  • CityMall

💳 Senior Citizen/PWD Discount

Do you offer Senior Citizen/PWD discounts?

Yes. Please present a valid Senior Citizen or PWD ID upon check-in. The applicable discount will be granted upon successful verification of the ID.

💬 Feedback & Contact

I have a complaint or suggestion. How can I contact management?

We value your feedback. Please email:

admin@cebuviewtouristinn.com